Free Shipping On All Orders Over $200 *Excluding Heavy Furniture

Deliveries

If you have a question about any aspect of your order or our products, please email us at hello@villalane.com.au

Delivery Options

Standard Delivery

You will receive your order in approximately 3-7 working days. If you have not received your order within the days specified, please contact us at hello@villalane.com.au

Standard deliveries are charged at the below flat rates:

Small Parcel $15.00

Medium Parcel $30.00

Large Items $90.00

We use a variety of courier services to deliver your goods and Australia Post delivery services where possible.

*Please note that orders being shipped to remote areas may require additional postage costs.

Over-Sized Item Delivery

Delivery of over-sized items that require a specialised courier service will be charged separately. Shipping must be paid on over-sized items before your order is sent out. Please contact us for a quote if you would like to purchase an over-sized item at hello@villalane.com.au. Please allow a minimum of 2 working days for a shipping quote to be sent out. Over-sized goods will be dispatched within 1-2 working days after your shipping quote has been received, accepted & paid.

Free Delivery Over $200*

Our free delivery on orders over $200 excludes heavy furniture items. Excluded items are noted in the product description summary.

Free delivery will be calculated at checkout.

In Store Pick-Up

Our in-store pickup location is:

Sea Maiden Coffee & Home

Shop 2/105 Cowlishaw Street 

Redhead NSW 2290

You will be contacted when your order is ready for collection. It would be greatly appreciated if your order is collected within 2 business days.

Online Returns & Exchanges

We want you to love your Villa Lane purchase, if you need to exchange or return an item in original condition you have up to 7 days from receipt of your order, to receive an exchange or store credit. If you have any questions about returning an item simply email us at hello@villalane.com.au. Our return address is:

Villa Lane

C/-Sea Maiden Coffee & Home

Shop 2/105 Cowlishaw Street 

Redhead NSW 2290

Lost or Damaged Goods

If goods are lost or damaged in transit, please contact us at hello@villalane.com.au within 7 working days of placing your order so we can investigate.

Customer Service Policy

Villa Lane is committed to providing quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time-frames are between 3-7 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.

Privacy Policy

Any information we collect in relation to you, is kept strictly secured. We do not pass on any of your personal details. We simply use this information to identify your orders and provide you with our regular emails (if applicable).

Security Policy

When purchasing from Villa Lane your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

Contact Us

Preferred method by email: hello@villalane.com.au